When you are buying something from someone, do you want to hear them say they are “so busy”? It can make customers feel like their concerns and needs are not as important as that company’s current needs. Plus, it implies worse customer service, erratic communication, and an increase in pricing.
—
Greg Ehrich, LC is the former President of the National Association of Innovative Lighting Distributors (NAILD) and owner of Premier Lighting, a progressive lighting distributorship.
Michael Colligan is an entrepreneur and inventor. He’s a subject matter expert in commercial and industrial lighting supply, lighting retrofits, and finding recycling streams for hard-to-recycle waste.
The Get A Grip Business Blast on tEDmag.com is sponsored by SATCO.
If you want to watch more Get A Grip On Lighting podcasts, you can go to www.getagriponlighting.com.
Tagged with Business Blast, Get A Grip, podcast