Meeting all of your customers’ needs means you have to invest in all of the ways they want to contact you, and not the other way around.
In this podcast, Desiree Grace and Andrea Olson discuss the changing customer, how you can invest in better connections with your customers, and customer expectations when it comes to doing business with you.
Desiree Grace is the 2017 NAED Trailblazer Award recipient.
Andrea Olson is a customer-centricity expert and CEO of Pragmadik.
Tagged with DistributED, podcast
Excellent perspectives on Omnichannel that goes beyond Marketing!