Andrea Olson, customer-centricity expert and regular contributor on the “DistributED with tED magazine” podcast, has a new book out today titled, “What To Ask: How To Learn What Customers Need But Don’t Tell You.”
In this episode, Olson talks about having your sales reps maintain customer feedback data and the value of NPS scores.
Click here to watch part 1 of our conversation with Andrea.
The book, “What To Ask: How To Learn What Customers Need But Don’t Tell You” is available at all book stores, including Target and Amazon.
Tagged with DistributED, podcast