Manufacturers

Hubbell Power Systems Announces Changes in Sales Channel and Customer Service

Hubbell Power Systems Announces Changes in Sales Channel and Customer Service

COLUMBIA, S.C. — In support of its growth in the communications market, Hubbell Power Systems, Inc. (HPS) has created a sales force dedicated solely to serving this market. The new internal structure is designed to enhance customer focus and provide superior customer care.

“Our focus is to grow our communication product offering while keeping the customer first,” shared Neil Vandermeulen, Vice President of Business Development for HPS. “To achieve this, we decided to transition to a direct sales force that is 100% dedicated to serving communication market customers.”

The organizational changes include an increase in sales and support personnel. Effective January 1, 2017, 13 new HPS territory managers replaced eight manufacturer representative firms. The centrally located customer care group now has 12 people assigned to the communications market – an increase of eight. This move provides a customer-focused internal team for personal account management.

Benefits customers can expect:

• Increased HPS employee field presence
• More direct factory interaction
• Faster issue resolution
• Enhanced field based application knowledge
• Improved transactional support
• Clear points of contact to cover all HPS products

 

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