Infor, the industry cloud company, has announced that it has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. This marks the seventh consecutive year that Infor XtremeTM Support has received this honor, amongst a select group of businesses that have demonstrated outstanding achievement in customer experience. Applications for the Confirmit ACE Awards are evaluated against Voice of the Customer best practices as defined by the Confirmit Customer Experience team. This recognition verifies Infor’s commitment to providing superior support.
“Our team does not believe in ‘one-size-fits all’ support. When customers come to us with a question, we listen and tailor our responses to fit both their specific industry and the current issue at hand. Because our Xtreme team is multi-faceted and comprised of people with varying backgrounds in engineering, development and other technical fields, we are able to provide this in-depth level of expertise to a wide range of customers,” said Marylon McGinnis, senior vice president of Global Support, Infor. “Most importantly, we have all developed personal relationships with our customers and are truly passionate about providing them with exceptional service.”
Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer satisfaction surveys between January 1, 2014, and December 31, 2014.
“Infor has proven to be a true leader in customer excellence. Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change,” said Henning Hansen, president and chief executive officer of Confirmit. “We are proud that Infor works with Confirmit for its customer experience initiatives.”
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