ST. LOUIS — Agilix Solutions, a leading distributor of automation, electrical, datacom, safety, and industrial products and services, announced today the launch of a new online customer portal, my.goAgilix.com. Features of the new portal are designed to leverage the latest available technology to create a better shopping experience for customers.
In 2023, Agilix Solutions conducted a comprehensive customer survey to understand the key features and functionality customers expect from an online shopping experience. This valuable feedback guided the development of my.goAgilix.com, prioritizing impactful features tailored to customer needs.
“We serve a diverse range of industries, but one constant across all our customers is that time is money,” said Stuart Rahn, Agilix Solutions Ecommerce Manager. “Our goal was to create a portal where customers can efficiently find everything they need, from product pricing and availability to easy access to billing and payments. my.goAgilix.com is designed as a one-stop destination for our customers’ needs.”
Customer feedback indicated that product search was among the most frequently used tools on Agilix’s eCommerce platform. To enhance this feature, the new search engine incorporates AI capabilities, enabling customers to quickly locate the exact products they need. The system also adapts to each user’s purchasing patterns, ensuring relevant items are highlighted. This search engine will continue to evolve to better serve our customers.
The portal provides real-time inventory visibility for all 13 Agilix branches. If an item is available in any branch, it’s available online. Additionally, my.goAgilix.com offers select manufacturer inventory levels, allowing for expedited acquisition if an Agilix branch does not have the part in stock.
New functionalities extend access to accounts payable personnel, who can now view and pay invoices through my.goAgilix.com. This expansion enhances convenience and streamlines processes for our customers’ accounting teams.
According to Rahn, the Online Portal will also feature several components of the previous version that proved popular among customers.
Rahn emphasized that popular features from the previous platform have been retained. “The Quick Order Pad, Customer Cart Approval, Rockwell Automation Configurator, eQuote capabilities, Lists (formerly Product Groups), and Saved Cart are all available to help our customers save time and get more done,” Rahn said.
Tagged with Agilix, Agilix Solutions