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DistributED: Localized Decision-Making Part 2

After part 1 of our DistributED with tED magazine podcast on localized decision-making, regular contributors Desiree Grace and Andrea Olson continue the conversation on what it takes to build trust in that strategy.

For part 2, we discuss “one-off” situations, where certain markets or certain customers don’t have to operate under strategies, and we talk about a wide-spread policy where “one size fits all” from a corporate standpoint.

Desiree Grace is the President of the Americas for Cembre, while Andrea Olson is an author and Customer-Centricity expert.


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