After part 1 of our DistributED with tED magazine podcast on localized decision-making, regular contributors Desiree Grace and Andrea Olson continue the conversation on what it takes to build trust in that strategy.
For part 2, we discuss “one-off” situations, where certain markets or certain customers don’t have to operate under strategies, and we talk about a wide-spread policy where “one size fits all” from a corporate standpoint.
Desiree Grace is the President of the Americas for Cembre, while Andrea Olson is an author and Customer-Centricity expert.
Tagged with DistributED, podcast