Hitachi ABB Power Grids Opens Customer Experience Center

Hitachi ABB Power Grids Opens Customer Experience Center

RALEIGH, N.C. — Hitachi ABB Power Grids announced the inauguration of its new Customer Experience Center (“the Center”) at the company’s North American headquarters in Raleigh, N.C. Located in a state-of-the-art facility on the Centennial Campus of North Carolina State University, the Center gives Hitachi ABB Power Grids a powerful new way to collaborate with customers, partners, and other stakeholders on strategies to facilitate the shift toward electricity as the backbone of the entire energy system.

Built using an advanced digital platform, the Center provides visitors, both in-person and virtual, with a 3D, interactive immersion in Hitachi ABB Power Grids’ portfolio of technologies and solutions for power utilities, renewables, data centers, transportation, and other asset-intensive industries. The Center will also support both virtual and in-person guided tours and collaboration sessions for customers, partners, and select guests.

The Center offers 3D, interactive demonstrations across the full breadth of the company’s products, solutions, and services, including power and distribution transformers, high voltage products and services, power automation and distribution, and grid integration systems and solutions to help our customers make their operations stronger, smarter and more sustainable.

“The COVID-19 pandemic has changed the way we operate and engage with customers. This new Customer Experience Center provides us with a perfect opportunity to better demonstrate the value of our products and solutions to our customers in a whole new digital way. I am very proud to invite everyone to experience our new Center as a testament to our commitment to powering good for a sustainable energy future, with pioneering and digital technologies,” said Anthony Allard, Head of North America, Hitachi ABB Power Grids. “I encourage everyone to tour the center virtually and register for future visits or face-to-face collaboration when it’s safe to do so.”

Beyond exploring the company’s product and solutions portfolio, the Center also offers deep dives into the rich history of innovation of both ABB and Hitachi as well as the company’s manufacturing footprint in North America (including virtual tours of some of the factories). It also highlights customer success stories to help visitors better understand how Hitachi ABB Power Grids is prepared to solve customers’ most complex energy challenges. With the inclusion of an engineering operator workstation, customers will be able to interact with the latest analytics, operations, and asset management software applications that simulate real-life operations.

Please visit the Center at to experience it for yourself.

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