COVID-19 Weekly Impact Survey: Curbside Pickup and Deliveries

COVID-19 Weekly Impact Survey: Curbside Pickup and Deliveries

To determine the ongoing effects of COVID-19 on the industry, NAED would like to ask you a few questions each week. By sharing your input, NAED can better assess the overall impact on sales, operations, and the workforce.

Please complete the Week Two questionnaire for COVID-19 Impact here:

Your confidential responses will be aggregated and immediately available upon completion. You may return to the instant results as often as you like by visiting:

Thank you in advance for providing your honest feedback.


Survey results from the week of March 23:

For 75% of participants, it’s too soon to tell of the financial impact of COVID-19, but most are concerned about a potential global recession. All respondents have implemented some combination of operational measures, including employees working from home (if they can) and using video/phone conferencing for all meetings. In addition, half of participants noted that they closed their warehouse to non-essential employees. Only 25% of participants have hired a professional cleaning company after hours.

For their customers, 42% asked that orders be placed ahead of time for curbside delivery, while 50% noted that it was too soon to know if their e-commerce business had grown during this time period.

See the infographic below for a snapshot of last week’s results (click to enlarge):


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